Refund and Returns Policy

Last updated: 4 August 2026

1. Faulty, damaged, wrong or missing items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In plain terms: if your product is faulty, unsafe, isn't what we described, or your order turns up damaged, wrong or incomplete, we'll fix it at no cost to you.

Email support@gumogummies.com with your order number and a photo of the product and packaging. We'll send a replacement or refund you in full, including delivery. You won't need to post anything back unless we ask, and we'll cover the cost if we do.

This applies to every order. The 30-day limit and the conditions in section 2 don't apply here.

Nothing in this policy limits your rights under the Australian Consumer Law.

2. 30-Day Satisfaction Guarantee

Tried it and it's not for you? You can claim a refund within 30 days of delivery. This is our own offer, on top of your legal rights, and the conditions below apply to it.

How to claim

Email support@gumogummies.com within 30 days of delivery. Include your order number and a quick note on why it didn't work for you. We may ask a few follow-up questions or request a photo. We'll get back to you within 5 business days.

You don't need to send anything back. We can't accept returns of opened food products, so just dispose of what's left.

Who can claim

• Your first order only. Repeat orders aren't covered.
• One claim per customer and per household. Household means orders sharing a delivery address, payment method, phone number or account.
• Orders placed on gumogummies.com only. See section 4 if you bought elsewhere.
• Wholesale and bulk orders aren't covered.

What you get back

• The price you actually paid for one unit, after any discounts, bundle pricing or promo codes.
• If you bought a bundle, that's the discounted per-unit price you paid, not the full single-unit price.
• Shipping isn't refunded.
• Refunds go to your original payment method. See section 6.

3. Change of mind

We don't accept change-of-mind returns, even if the product is unopened and sealed.

That includes deciding you no longer want it, ordering the wrong flavour or quantity, finding it cheaper elsewhere, or ordering by mistake.

The reason is food safety. Once a product leaves us we can't confirm how it's been stored, so we can't put it back on the shelf.

This doesn't affect section 1 (faulty or incorrect orders) or section 2 (our 30-day guarantee).

4. Bought from Amazon or another store

This policy and our 30-day guarantee only cover orders placed on gumogummies.com.

If you bought from Amazon, eBay, a pharmacy, a gym or any other retailer, they're your seller. Returns, refunds and delivery problems go through them, under their policy. We can't refund an order we didn't sell — we have no access to the transaction or delivery record.

We also can't vouch for products sold by resellers we haven't authorised. We don't know how they've been stored or how old they are. Email us if you're unsure whether a seller is authorised.

None of this affects any rights you have against us under the Australian Consumer Law as the manufacturer of the product.

5. Fraud and misuse

We may decline a claim under our 30-day guarantee if we reasonably believe:

• the claim is fraudulent or the information given is false;
• the product has been resold or tampered with, or used against the directions on the pack;
• you've already claimed before under another name, address, payment method or account; or
• the guarantee is being used repeatedly to get free product.

If we decline, we'll tell you why in writing. This section applies to our guarantee only and doesn't affect your rights under the Australian Consumer Law.

6. How refunds are paid

Once approved, we'll process your refund within 10 business days.

• Refunds go to the original payment method. We can't refund a different card, account or person.
• Your bank may take a few more days to show the money. That part is out of our hands.
• If your card has expired or closed, email us and we'll sort out an alternative.
• Anything paid with a gift card or store credit comes back as store credit.
• We'll email you once it's done.

7. Contact us

Gumo Health Pty Ltd — ABN 93 696 083 495 support@gumogummies.com

We reply to most enquiries within 2 business days.