Shipping Policy

Last updated: 4 August 2026

1. Where we ship

We ship to Australia and New Zealand only. We can't currently deliver anywhere else, and orders with a delivery address outside these countries will be cancelled and refunded.

2. Processing time

We process and dispatch orders within 1–2 business days of receiving them.

Business days are Monday to Friday, excluding public holidays in Victoria, Australia. Orders placed on a weekend or public holiday are processed the next business day. During sales and busy periods dispatch can take slightly longer, and we'll say so on the site if that's the case.

3. Shipping costs

Shipping is calculated at checkout based on the number of items in your order and your delivery address. You'll see the exact cost before you pay.

Subscription orders

• Australia: free shipping on every subscription order.
• New Zealand: standard shipping rates apply. Free shipping isn't available on New Zealand subscriptions.

4. Delivery times

Once dispatched, estimated delivery times are:

Destination	Standard	Express
Australia	2–8 business days	1–4 business days
New Zealand	6–12 business days	3–7 business days

These are estimates from our carrier, not guarantees. Remote areas, peak periods, weather and carrier delays can all add time, and New Zealand orders can be held by customs.

5. Tracking

You'll get a confirmation email when you order and a tracking link when it ships. Tracking can take up to 24 hours to update after dispatch.

If your tracking hasn't moved for more than [5] business days, email us at support@gumogummies.com and we'll chase it up.

6. Delivery addresses

Please check your address carefully at checkout. We ship to the address you give us.

If you enter an incorrect or incomplete address and the parcel is returned to us, we can resend it, but you'll need to pay shipping again. If the parcel is lost because of an incorrect address, we can't replace it free of charge.

If you need to change an address, email us straight away. We can usually help if the order hasn't been dispatched.

7. Lost, delayed or damaged parcels

If your parcel is significantly delayed, arrives damaged, or doesn't arrive at all, email support@gumogummies.com with your order number and we'll sort it out. Where a parcel is lost or damaged in transit, we'll replace it or refund you.

If you've asked the carrier to leave a parcel unattended, or given delivery instructions directly to the carrier, we're not responsible for the parcel once it's been delivered as instructed.

Your rights under the Australian Consumer Law apply in full and aren't limited by this section.

8. Warm weather

Our gummies can soften in high temperatures, especially over an Australian summer. We pack orders to reduce this, but we can't control conditions in transit or how long a parcel sits in a hot mailbox or delivery vehicle.

Softening or gummies sticking together doesn't affect the product's safety or quality. Putting the pack in the fridge for an hour usually sorts it out. If your order arrives in a state you're not happy with, send us a photo and we'll make it right.

9. Contact us

Gumo Health Pty Ltd — ABN 93 696 083 495 support@gumogummies.com

We reply to most enquiries within 2 business days.